Overview
Our refunds and returns policy lasts 90 days. If 90 days have passed since your purchase, we can not offer you a full refund or exchange.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Special Order Items
- Electrical items
- Items that have been installed
To complete your return, we require a receipt or proof of purchase. All returns are subject to a 20% restocking fee.
Return address:
Carroll Parts
3225 Roanoke Road
Kansas City, MO 64111
Please reference your order number on all return packages.
To request a return, contact us via phone 800-654-3545 or email [email protected] 8-5PM CT Mon-Fri.
Cancellations
If the order is cancelled before the product has shipped, the order is refunded in full. If the order is cancelled after the product has shipped, the product must be returned and is subject to a 20% restock fee.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Defective or Damaged
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Warranty
All parts sold through Carroll Parts carry a 90 day parts warranty against all manufacturer defects.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Need further assistance?
Contact us at [email protected] or call us 800-654-3545 for questions related to refunds and returns.